Join ICSA

Giving You the Power to Connect

ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

Join the International Customer Service Association (ICSA) and experience the most comprehensive package of membership benefits and services, the best networking opportunities and the most influential group of customer service professionals that you will likely know. ICSA gives you the power to connect!

Click here to download a printable application form to apply by fax or mail.

Learn more about the ICSA multiple membership discount!

Membership Benefits

Networking: With over 1000 members and 16 local chapters, ICSA offers a well-spring of industry professionals who share ideas, experience and support.

Online Membership Directory
When you need answers or support, access the directory to find local ICSA members or research resources by industry or demographics.

Chapter Resources
Fifteen chapters promote customer service awareness at the local level and provide an exceptional avenue to volunteer your professional talents and build your leadership skills.

Education: ICSA is dedicated to the professional and personal development of its members through its highly-regarded certification programs and workshops.

Management Certification
An industry-recognized certification, and the only designation of its kind, the Certified Service Professional (CSP) was created by ICSA and Rockhurst University Continuing Education Center (RUCEC) to provide concrete skill-development for real-world customer service management issues.

Front-line Certification
Through the Customer’s Eyes, a state-of-the-art, cutting edge certification course created and developed through the ICSA – RUCEC partnership ensures that every customer service representative at your organization can handle every customer interaction competently and completely.

Educational Discounts
Take advantage of special pricing to attend ICSAnet, seminars and workshops presented by National Seminars, Padgett-Thompson, Keye Productivity, CompEd Solutions and National Businesswomen’s Leadership Association. Your membership also gives you discounts on other training resources offered by RUCEC including on-site seminars, CD-ROMs, books, videos and audio cassettes.

Newsletter Discounts
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers improve service quality and boost customer satisfaction. Now, you can build your library and save 20% with this special offer from ICSA and the Customer Service Group.

Research: ICSA conducts research, publishes reports and gathers relevant industry information to continually meet the changing needs of its membership.

Online Library
A visit to this valuable member benefit gives you access to up-to-date as well as archived articles, white papers and reports on industry trends, technology and best practices.

Resume Referral Service
Turn to this resource when you need information, assistance and support to update your resume and maximize your career potential.
 

Membership Categories and Dues

The Association offers the following categories of membership:

$245/Professional Members* - personnel with a professional interest in the delivery of quality customer service (such as representatives, supervisors, managers/directors/VPs of customer service, customer relations, sales, marketing administration, operations, distribution, logistics, etc., presidents/CEOs/CFOs)

• Individual* - applies for individuals interested in joining the association as “Professional” members as described above.
• Multiple* - applies where a company wishes to enroll several employees as “Professional” members as described above. Purchase the first membership for $245, and the second and/or third employee are entitled to join at a rate of $195 per person. Memberships are transferable under certain circumstances, if the employee leaves the company or no longer needs membership to ICSA. Following written notification of the change to ICSA, the company may designate another employee as the ICSA member. Read More

$245/Affiliate Members* - consultants/educators/independent trainers whose majority of work-for-pay time is derived from these practices and who support or promote the development of the customer service management process and profession.

Professional Members, Affiliate Members and Multiple-Members have full voting rights. Professional and Affiliate memberships are personal to the individual and are transferable under certain circumstances. Dues are not refundable or pro-rated. ICSA’s fiscal year is from January 1 to December 31.

To Apply for Membership:

• Click here to download a printable form to apply by fax or mail.

  Please fax or mail printed applications to ICSA Headquarters, along with your check for $245 in U.S. funds. If you have any questions, please contact headquarters at (732) 767-0330 or by email at ICSA@smithbucklin.com.

Upon receipt of your application, your membership will take approximately 4 weeks to process. You will receive an ICSA membership packet that will include your membership certificate and a lapel pin. With your membership certificate and pin, you will receive immediate membership benefits in a packet that includes detailed information regarding ICSA's programs, services, chapters and Conference.