Webinars

Educational Webinars - Join Us!

ICSA hosts educational webinars designed to provide a wide range of information to participants. These one-hour events are free and offered during a lunch hour so as to minimize the disruption to your day. Members and non-members alike are invited to participate. Let your colleagues and friends know about this great new offering from ICSA.

UPCOMING EVENTS
no events are scheduled at this time

PAST EVENTS

• Getting the Green Light - Winning Management Support for Workplace Learning – presented by Business Training Library, January 31, 2006 (1:00-2:00pm CST)

  Business Training Library is offering a free webinar on Tuesday, January 31, 2006. You’re invited to attend this informative one-hour session, which will teach you how to successfully get the support of your senior management team for your workplace learning initiatives.

  What You'll Learn:

  • Why Don’t We Have Management Support? Defining a New Learning Culture The 5 Stages of Workplace Learning
  • How Business Training Library Can Help
    
    
• Offshoring without Outsourcing – presented by Kimberly Mims
  Spend only one hour and learn how Hewlett-Packard was able to reduce costs by successfully establishing an offshore call center to handle complaint managment. In under one year the offshore call center in Costa Rica began holding responsibility for working directly with US based customers to provide assistance and lead resolutions for specific customer complaint issues.

• CRM Solutions – A Case Study – presented by Joe Drimer, Nov. 2, 2005 (12-1pm CST)
  
  Join in for one hour to learn about how companies like Circuit City were able to use LiveWire Logic’s knowledge management software for CRM solutions. This web-based software provides a self-service interface where text questions or inputs receive consistently accurate responses and supporting content. Circuit City was able to eliminate the time required to search and navigate through documents and FAQs to save money, reduce costs and improve customer service.
  
  The technology, underlying the software, applies a linguistic learning mechanism that understands the intent of text-based inputs. This mechanism acts much like the understanding process of people who access their accumulated knowledge base to interpret what they hear. Once the technology establishes the intent of the input, pre-assigned answers and content are delivered to the user.
  
  Joe Drimer, VP of Sales for LiveWire Logic will lead the discussion and be on-hand to answer questions about the Circuit City case study and others like it.

The webinar is available to everyone, but targeted at managers of call center operations, customer service, CRM solutions, E-commerce, corporate communications, web development. It's objective is to illustrate a technology solution that enhances service and support to all the company's stakeholders, employees, customers and partners.

About LiveWire Logic:
LiveWire Logic develops knowledge management software, for CRM solutions www.livewirelogic.com. It’s web-based software provides a self-service interface where text questions or inputs receive consistently accurate responses and supporting content. This eliminates the time required to search and navigate through documents or FAQs.

LiveWire Logic’s applications are deployed on company web sites, to assist visitors with service and support, in call centers to improve the efficiency and quality of support from customer service representatives, and on company intranets, as a knowledge management portal, to provide employees and partners with quick and precise answers to work related questions.   

For more information about this or other events hosted by ICSA, please contact us at 800.360.4272.