Education Opportunities

Business Training Library:

ICSA is excited to announce that it has partnered with Business Training Library (BTL) to provide members with access to custom tailored customer service training. Now your small business can provide superior customer service education and training for a fraction of the cost with these programs:

• A Lending Library* of 3000+ videos, CDs and DVDs:
• Train on your schedule with Business Training Library. ICSA members can "borrow" from a Lending Library of over 3,000 video, CD and DVD training products at a fraction of the cost of purchasing. Borrow what you need, for as long as you need, and trade them in at any time. Topics range from customer service, management/leadership, sales, HR, computer skills, and more. For more information call (888) 432-3077 ext. 102 or click here.
  
• A hosted E-Learning system with over 2400 web-based training courses:
• Web-based training on your schedule** . ICSA members now have access to over 2,800 Web-based training courses with a complete Learning Management System. Students can log on to a completely customized online university, take online assessments and courses, and view results. For more information call (888) 432-3077 ext. 102 or click here.

ICSA members receive special discounted pricing on all of their services and can also sign up for the BTL's free e-newsletter! Members that choose to participate will gain unlimited access to a wide-variety of training programs covering customer service, HR and legal issues, sales, computer skills, and more.

Business Training Library even carries a special set of customer service online courses for ICSA members. These courses are produced by Telephone Doctor ®, an organization that specializes in supplying proven service skills and techniques which translate into higher revenue, lower customer turnover and reduced stress on your customer contact team members. To read more, click here.

BTL can help you make a case for Customer Service Training Solutions with their latest white paper-
Using ROI to Make the Business Case for Training - Ninety-two percent of the top training organizations measure the impact that training has on business results, and nearly two-thirds measure their training ROI. Smaller organizations are just now beginning to track the ROI of their training programs. The following white paper discusses training as a strategic investment and how you can make a case for training at your organization. To read the complete white paper, click here.

For a complete description visit: http://www.bizlibrary.com/catalog.asp

We added 34 new releases to our Lending Library in April 2007!

Visit the BTL website to learn more about this service. All ICSA members will receive a free trial and unlimited access to more than 5000 high-quality training resources for 30 days for attending a free webinar brought to you by Business Training Library.

* available exclusively to companies with 500 and fewer employees
** available exclusively to companies with 2500 and fewer employees

The Eight Steps to Blended Learning - White Paper

Now BTL offers you this complimentary white paper to teach you the "The Eight Key Steps of Blended Learning".

In this white paper you will find:

• Eight steps for implementing blended learning in a training program
• Suggestions on how to prepare the learner for their blended learning program
• Suggestions on how to communicate to your organization the new topic of blended learning
• Suggested methods to blend learning such as classroom, face-to-face meeting, threaded discussions, and workshops
• Suggested resources to blend learning such as Discussion Groups, Skill Simulations, and the CompanyCollege LMS
• Suggested readings and websites on how to blend learning

Simply, click here to fill out the quick form to receive your copy of this white paper.